Aqua Serene Cancellation Policy

Cancellation Policy

All appointments must be canceled 24 hours prior to service via telephone 317-564-0930 and/or e-mail: cindy@aquaserenewellness.com. Our scheduling software automatically sends appointment reminders with a link to confirm appointment and contact information to cancel or reschedule.

A late cancelation fee of $50.00 will be applied to client’s credit card on file (0r billed at next appointment if credit card is not on file) for failure to cancel with 24 hours notice.

While we understand true emergencies happen we  will waive fees on a situational basis and reschedule your appointment with no additional fee.

No call/No show appointments will be billed full service amount and must prepay any future appointments.

We are sorry for any inconvenience this may cause but this common courtesy makes room for other clients to schedule appointments in time slots that have been made available. Our therapist do not make hourly wages and depend on their scheduled clients for income.

Thank you for you understanding.

The Aqua Serene Wellness Team

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